How to Add an Oncord Email Account to Outlook
Configure Mail Client
Setup your email on your favourite device with these settings:
IMPORTANT:
- yourdomain.sslsvc.com
- the sslsvc.com is the server address
- this is required!
| Username | your full e-mail address is your username |
| Password | password specified (we can reset if needed) |
| Incoming IMAP Server |
yourdomain.sslsvc.com Port: 993 (TLS / SSL is required) |
| Outgoing SMTP Server |
yourdomain.sslsvc.com Port: 465 (TLS / SSL is required) |
| Outgoing Server Requires Authentication | Yes / Password / Use the same login as incoming server. |
Please note: Oncord provides IMAP and SMTP servers, however Oncord do not provide support for configuring your
devices. If you cannot configure these yourself, you will need help from an IT service provider ask our Microsoft Partner, Martin from BizGuard for help.
Troubleshooting
- Re-requests a password - Check you are using your full email address as the username. Check the password matches the e-mail account password.
- Cannot find the host name - Check the incoming and outgoing servers are set correctly.
- SSL error - Check the incoming and outgoing servers, check the ports, check that SSL is ON.
- Try rebooting your device - iPhone and iPad mail apps have known bugs that require a reboot to fix.
- POP3 is also supported on port 995 however is not recommended.
