These Terms and Conditions ("Agreement") apply to all services provided by Ranking Australia (ABN: 76 669 297 545). By acknowledging and agreeing to this Service Agreement, you confirm your acceptance of these terms and any subsequent updates.

Section 1: Scope of Services

These terms cover the following services:

• SEO Services (including Copywriting Services, Metadata Updates, SEO support, technical implementation, and maintenance updates)
  
• DataSense Customised Insights (Managed Data Dashboards using data access points provided)
  
• Business Advisory Services (Phone meetings, Online and Offline meetings, Email Advisory and Recommendations provided)
• Google Ads Services (Setup, Management, and Auditing Services)
• Google Business Profile Services (Recovery, Management, Setup and Auditing Services)
• For Third-Party Provider Services (e.g., Oncord, Conetix, CKP Creative) Please see website(s) for additional terms and conditions that apply.

These terms are updated regularly, please ensure you retain a copy, save the url to stay up-to-date. 

Section 2: Definitions

• SEO Implementation: Metadata and content edits to optimise your website’s performance on Google search. Results are tracked via your live DataSense dashboard.
  
• SEO Maintenance: Updates to metadata, content, and Google tools (e.g., Analytics, Search Console).
  
• Google Ads Management: Management and optimisation of your Google Ads account.
• SEO Services (including Copywriting Services, Metadata Updates, SEO support, technical implementation, and maintenance updates)
• DataSense Customised Insights (Managed Data Dashboards using data access points provided)
  
• Business Advisory Services (Phone meetings, Online and Offline meetings, Email Advisory and Recommendations provided)
• Google Ads Services (Setup, Management, and Auditing Services)
• Google Business Profile Services (Recovery, Management, Setup and Auditing Services)
• For Third-Party Provider Services (e.g., Oncord, Conetix, CKP Creative) Please see website(s) for additional terms and conditions that apply.
• Third-Party Providers: External services not directly provided by Ranking Australia but integrated as part of service delivery (e.g., web hosting, software).
  
• We, Us, Our: Refers to Ranking Australia and its representatives, including Director Katrina Puranik.
  
• Client, You, Your: The person or entity receiving services from Ranking Australia.
  

Section 3: Payment & Billing

1. Service Fees:
   
   • Payment is required upfront for once-off services or project-based.
   • Subscription based services are monthly before services commence, paid in advance.
   • Services will not begin until payment is confirmed.
     
   • For recurring services, payments are automatically processed based on your billing cycle.
   • No refunds will be provided as resources are allocated upon payment. See Section 5 for more details. 
2. Additional Services:
   
   • Services beyond the agreed scope (e.g., custom content, plugin setup) will be invoiced separately.
     
3. Failed Payments:
   
   • In the event of unsuccessful payment attempts, services may be suspended until payment is received.
     
4. Invoices:
   
   • All invoices and receipts are sent via email. GST-inclusive rates apply as per Australian Taxation Laws. 

Section 4: Service Conditions

1. Response Times:
   
   • Support is provided during business hours (Monday to Friday, 9:00 AM – 5:00 PM AEST).
     
   • Urgent requests must be marked as such in email correspondence. Reasonable response time applies (up to 48 hours).
   • Unless service deliverables or scope of services includes premium support (after hours), you will be assigned a support ticket, and in a queue for our support and resolutions team to respond in due course. 
2. Website Access:
   
   • For security reasons, clients do not receive cPanel or FTP access unless agreed upon in writing.
     
   • If administrative access is granted to clients, Ranking Australia is not liable for any website or system downtime, errors, data loss, or security breaches resulting from client or third-party modifications.
     
3. Third-Party Tools:
   
   • Ranking Australia may recommend or install third-party tools (e.g., plugins, hosting services).
     
   • Clients are responsible for recurring payments to these third-party providers.
     
4. Prohibited Use:
   
   • Services, websites, and tools provided by Ranking Australia must not be used for illegal activities.
     
   • If evidence of illegal activity is discovered, services will be terminated immediately, and Ranking Australia will be obligated to report the matter to the relevant authorities.
     

Section 5: Cancellation, Upgrades & Refunds

1. Cancellation:
   
   • Services can be cancelled anytime with written notice (7 days for weekly billing cycles, 30 days for monthly cycles).
     
   • Cancellations must be emailed to info@rankingaustralia.com.au.
   • When services are cancelled (as per Scope of Services / Deliverables / and/or otherwise requested Additional Services), all works, and current services cease upon cancellation, no refunds are applicable leading up to, and for the current billing period. 
   • Cancelling a subscription forfeits any remaining service quota and benefits.
2. Upgrades & Downgrades:
   
   • Changes to service levels take effect on the next billing cycle, unless otherwise specified and confirmed in writing via email. 
   • Clients must notify Ranking Australia in writing of any service changes requests or alterations to the scope of services, for any and all add-ons or removals.
     
3. Refunds:
   
   • Payments are non-refundable, unless the scope of services have not been delivered. Refunds will only be provided for cases where scope of services were not met, therefore not delivered in alignment with Australian Consumer Law.  Services apply from the billing start date, and until the end of the current billing period. 
4. Service Pauses:
   
   • Pausing a subscription forfeits any remaining service quota and benefits for the period that the funds apply. 

Section 6: Liability & Disclaimers

1. Limited Liability:
   
   • To the extent permitted by law, Ranking Australia is not liable for indirect or consequential losses, including loss of profit or business.
     
   • Maximum liability is limited to the total amount paid for services or the cost of re-supplying the affected service.
     
2. Service Interruptions:
   
   • Ranking Australia is not responsible for service interruptions caused by third-party providers (e.g., hosting outages).
     
   • We are not liable for disruptions resulting from client actions, including administrative changes made by the client or third parties.
     
3. Performance:
   
   • We do not guarantee specific outcomes (e.g., first-page rankings on Google).
     
4. Consumer Guarantees:
   
   • Nothing in these terms excludes any rights or remedies available under the Australian Consumer Law.
     

Section 7: Governing Laws & Dispute Resolution

This Agreement is governed by the laws of Queensland, Australia. Any disputes will be resolved under the jurisdiction of the courts of Queensland.

Section 8: Revisions to Terms

Ranking Australia reserves the right to update these terms. Clients will be notified of changes via email, and the updated terms will apply from the date specified in the notice.

Section 9: Declaration & Acknowledgement

By signing the Service Agreement or subscribing to services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For any questions or support inquiries, please contact us at info@rankingaustralia.com.au.

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