Book Now Book Now

Online Credibility: How to Recover Missing Google Reviews

By Katrina Puranik - Google Marketing Specialist, Ranking Australia

online reputation management

Online Reputation: Recovering Missing Google Reviews

Professional reputation management is one of the biggest tasks you will undertake as  you build your brand. It can make or break your success online.

Why are Google reviews important? How does it shape your online reputation?

It is the realtime evidence that your business delivers on its promises. Be sure to use consistent brand experience, and keyword friendly language to prompt your clients to provide reviews on specific "services or products" so that you get more visibility around these as search terms.

It is User Generated Content for your brand - As Google reviews, Facebook recommendations, LinkedIn referrals are worth their weight in gold. There is alot of competition online and too many other brands ready and willing to respond to users - if you ignore this side of your digital strategy - you have an untapped lead generator. 

What can you do if you have Missing Google Reviews...

Get a screenshot from the client, and before you send this to Google

Reporting A Negative Google Review

Missing Reviews?

Here's an example of a Google review that would likely be removed due to a violation of multiple policies:

Title: Worst Restaurant Ever!

This place is a total dump! I waited forever for my food, and when it finally arrived, it was cold and tasted disgusting. The staff were rude and unhelpful, and the whole place looked filthy. I wouldn't recommend this restaurant to my worst enemy! #healthhazard #avoidatallcosts

This review violates several guidelines:

  • Off-topic and Offensive Language: The title and use of hashtags are unnecessary and not informative for other users.
  • Lack of Details: While negative, the review doesn't mention any specifics about the food or service.
  • Personal Attacks: Calling the staff rude and the restaurant a "dump" is subjective and inflammatory.

This type of review doesn't provide valuable information for potential customers and might be flagged for removal by Google.

Leveraging Google Business Updates & Reviews 

Posts are significant for Google visibility. Also leveraging Google reviews as a strategy helps you appear more in local searches in google. This is local SEO at work.

Your Google Reviews helps with credibility and ranking.  These can and should be integrated into your website for "real" testimonials. These reviews carry with them huge influence over product and service provider choices for clients.

We can help you maximise your reach on Google - Talk to a Google Marketing Specialist at Ranking Australia. 

get support for google get support for google

How does it help?

Real-time Testing of the Impact of Google Business Updates on Visibility & Web Traffic
This is an experiment we performed to see the value of Google post updates on your Visibility. Press play and watch the impact on Ranking Australia's visibility in 2022. 

Maintaining Your Online Credibility

How do I grow my business with Google Reviews?

Read More Here

The way people find services has changed dramatically since the inception of the internet. Research shows that 97% percent of users performed an online search to find a local business. Needless to say, with these statistics managing your businesses online reputation is more important than ever. As a business owner you should be actively manage your online credibility, just as you do with your credibility in person. But how you do that? Ranking Australia has put together a few suggestions to help you and if you would like more in depth information, you can read more here.

Missing Google Reviews?

Contact Us Today - we can help retrieve them.

book a chat book a chat

How To Get More Google Reviews?

Maintaining Your Online Credibility with Google Reviews
  • Be Responsive - Be a Good Human
  • Don't Ignore Negative Reviews!

There will always be some people who disagree, or want unrealistic outcomes, or even fake reviews that are deliberately designed to hurt your reputation. What I can say, is don't let it get you down - this at least makes you "real". What's important is that you must respond in a timely manner.

Talk to Katrina Puranik Our Google Marketing Expert & Founder & Director



Stay ahead of the Competition.

Related News

Talk to us about Google SEO Services & Marketing Support

Real Content Advice. Real Results. Real-time Local SEO Services.

This is the perfect starter program to get access to Google Local SEO services for your website and helping you get found on Google.  We work with you and your team to help you and your business grow. 

How we reach success?






What's Included?

  • Google Discovery Session
  • LIVE Data Dashboard
  • Google Tools Setup
  • Email Support for Q&A
  • Marketing Action Plan
  • Annual SEO Overhaul
  • Content Creation
  • Live Support

What do you need to know?

  • No Lock-in Contract Term.
  • Pause or Cancel Anytime (Voids remaining Quota).
  • All Services are Subject to Quota Allowance.
  • Live Support is subject to availability.
  • No Refunds are provided.

*Subject to Terms & Conditions - Click here to view


Request a Callback

Get a callback from one of our Local SEO & Google Marketing Experts today.

I want to find out more about...

Callback Time Preference
What would you like to achieve with our help?
Terms & Conditions

Click here to view Terms & Conditions

Get Optimised & Get Found on Google Today

Get discovered on Google. Meet with our Chief Google Business Specialist Katrina Puranik to explore the power of Google and how we can help your business. 


Check out Oncord - Your Wesbite Marketing Platform

Oncord - Website Marketing Platform